Your Top Localization Guide For Asia.
We have been using CAT tools and QA tools since the day we started our business, and we are confident in saying that we are experts in their use!
We abide by the requirements of ISO quality certification, do our best to provide high-quality localization services.
We have an excellent, stable team composed of loyal employees who want a long-term future with iLen.
We are able to constantly provide support and help to our clients efficiently, regardless of the time differences between us!
iLen considers Client Satisfaction as the basis for a foothold. The long-term cooperation concept has brought about continuous client satisfaction.
We attach importance and pay attention to the technological development of the localization industry. We have been using CAT tools and QA tools since the day we started our business, and we are confident in saying that we are experts in their use! We understand how to get the most out of localization tools and technologies to assure quality, efficiency and consistency in all your projects.
Quality is always a priority at iLen. We adhere the requirements of ISO quality certification, and are committed to providing high quality localization service possible while making the process more efficient and lowering costs at the same time. To guarantee delivery of high-quality services, we implement ISO9001 and ISO17100-certified Quality Management System and quality assurance in all areas of our company, including staff selection and training, process control, and use of technical tools. We also communicate closely with our clients throughout the project to make sure that instructions are followed and feedback is taken into account. We find that this close communication and reciprocal feedback really helps with improving quality, while giving clients the chance to discover problems in their own documents and processes. Through our commitment to quality, we provide superior services and results, which mean our clients retain our services again and again.
We have an excellent, stable team of loyal employees who want a long-term future with iLen. A healthy and harmonious corporate culture has kept our employee turnover below 3% over the years, which means we can provide you with consistently high-quality service. We follow a stringent recruitment process to ensure that our staff can deal with localization needs in different fields with a wide range of experiences and professional backgrounds. We also believe that the working environment is crucial for helping those with strong skills to flourish. Therefore, we encourage innovation and want our employees to challenge themselves, each other, and the way in which their work is done. In this way, the company moves forward, remains dynamic, and our employees can feel excited about what they do. Here at iLen, we strive to create a comfortable, friendly and pleasant environment, which present and former employees have highlighted as being particularly enjoyable.
We take a client-centric approach, providing you with immediate, efficient, flexible and attentive services. During working hours, our account managers and project managers respond to your needs within one hour. And during non-working hours, we check urgent emails and reply until 10:30 p.m. (GMT+8). Emergency contact numbers are also provided. If we receive advance notice of upcoming projects, we can arrange resources even during holidays. Thanks to the dedication of our employees and the company's service-oriented approach, we can support and help you continuously and efficiently, regardless of the time differences between us!
We consider client satisfaction as the cornerstone of our business. Our long-term cooperation model and high-level services have resulted in over 90% customer satisfaction. Despite this, we strive to always improve, and our efforts have helped us win the trust of our customers. The vast majority of our new clients have come from referrals from existing clients, which is a source of great pride for the entire iLen team. We will continue to focus on your needs and being your preferred Asian language service provider.